关键词：
Learning organisations
Knowledge management
Small and medium enterprises SMEs
Software development
Software engineering
Knowledge engineering
摘要：
Purpose Issues surrounding knowledge management, knowledge transfer and learning within organisations challenge continuity and resilience in the face of changing environments. While initiatives are principally applied within large organisations, there is scope to assess how the processes are handled within small and medium enterprises and consider how they might be enhanced. This paper aims to present an evaluation of practice within an evolving software development unit to determine what has been learned and how the knowledge acquired has been used to further organisational development. These results provide the basis for the design and implementation of a proposed support tool to enhance professional practice. Design/methodology/approach A small software development unit which has successfully delivered bespoke systems since its establishment a number of years ago was selected for analysis. In-depth interviews were carried out with each member of the unit to elicit an understanding of individual and collective development. Interview data were recorded and transcribed and subjected to qualitative analysis to identify key themes underpinning knowledge acquisition and utilisation. Samples of project documentation were scrutinised to corroborate interview data. After analysing the data, a focus-group meeting was held to validate the results and to generate further insights into learning within the unit. Findings Qualitative analysis of the data revealed key changes in thinking and practice within the unit, as well as insight into the development of individual and collective contextual knowledge, tacit understanding and learning. This analysis informed the proposal of a bespoke, lightweight, Web-based system to support knowledge capture and organisational learning. This approach has the potential to promote resilience and enhance practice in similar small or start-up enterprises. Research limitations/implications Purposeful sampling was used in selecting a small softwa
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