关键词:
Computer science
Artificial intelligence
摘要:
When working in an unfamiliar online environment, it can be helpful to have an observer that can intervene and guide a user toward a desirable outcome while avoiding undesirable outcomes or frustration. The Intervention Problem is deciding when to intervene in order to help a user. The Intervention Problem is similar to, but distinct from, Plan Recognition because the observer must not only recognize the intended goals of a user but also when to intervene to help the user when necessary. In this dissertation, we formalize a family of intervention problems to address two sub-problems: (1) The Intervention Recognition Problem, and (2) The Intervention Recovery Problem. The Intervention Recognition Problem views the environment as a state transition system where an agent (or a human user), in order to achieve a desirable outcome, executes actions that change the environment from one state to the next. Some states in the environment are undesirable and the user does not have the ability to recognize them and the intervening agent wants to help the user in the environment avoid the undesirable state. In this dissertation, we model the environment as a classical planning problem and discuss three intervention models to address the Intervention Recognition Problem. The three models address different dimensions of the Intervention Recognition Problem, specifically the actors in the environment, information hidden from the intervening agent, type of observations and noise in the observations. The first model: Intervention by Recognizing Actions Enabling Multiple Undesirable Consequences, is motivated by a study where we observed how home computer users practice cyber-security and take action to unwittingly put their online safety at risk. The model is defined for an environment where three agents: the user, the attacker and the intervening agent are present. The intervening agent helps the user reach a desirable goal that is hidden from the intervening agent by recognizing c