关键词:
Brand responses
CGA
Consumer-generated advertising
UGC
User-generated content
摘要:
Consumer-generated advertising (CGA) refers to any user-generated brand-related content, and can include online product testimonials, product reviews and user-generated advertisements. Concerns have arisen that these CGAs pose a threat for the brands they feature, as marketers fear they may take the brand out of the firm's control. This study builds on an emerging stream of research about CGAs that examines the impact of source effects coupled with consumer responses to CGA. The experimental research design, using both official and CGA Apple advertisements, investigates how various types of CGA (contrarian, incongruous, subversive and concordant) impact consumers' perceptions towards the brand, brand trust, source credibility and purchase intentions. Findings suggest that the potential impact of a CGA on consumers' perception of a brand is very much dependent on the type of CGA under investigation, rather than whether its approach to the brand is positive or negative. [ABSTRACT FROM AUTHOR]